Upselling is an art; with technology, it can be a science

Upselling is an art; with technology, it can be a science

Watch a great salesman at work, and you’ll notice that success boils down to two things – customer knowledge and timing. It’s not enough to have a compelling product or service; the ability to ‘read’ the customer is just as essential. In hospitality,...
AI is helping hotels make (and save) more money

AI is helping hotels make (and save) more money

UESAs anyone working in hospitality will tell you, no two days are ever the same. Hospitality is a demanding and dynamic industry, and it’s easy for hoteliers to get caught up with the day-to-day activities of keeping a hotel running. This doesn’t leave them with much...